The need to convert the card and hope somebody is available at the time of a live sale is not convenient.
Hey there! We try to be as transparent as possible with our gift cards. We would absolutely love having them work on both our website and the live app, but unfortunately, the 2 systems don't fully sync. We are always happy to convert a gift card over - in advance of a live sale or during a live as well!
It helped me get what I wanted